skip to main content

(804) 675-6601

CONTACT

☰ Navigation

FAQs

How can I request accommodations to stay at the Fisher House?

In order to stay at the Richmond VA Fisher House you will need to contact the Social Worker Case Manager that is assigned to the Veterans care. If you don’t know that information please call the Social Work 804-675-5760 and inquire about the services. The Social Worker or Case Manager will assist the potential guest and place a referral for accommodations to the Fisher House Staff.

If I am referred to the Fisher House by a Social Worker Case Manager and I qualify, do I get to stay at the Fisher House?

Not necessary, a lodging request does not constitute a reservation. All families are accommodated in the home on a first come, first served bases. This is based on the room availability at the time of the request. This is covered in the referral process.

Why can’t I just call the Fisher House Manager for a lodging request and not the Social Worker?

Fisher House Staff collaborate with the treatment team to support your needs.

Our VA Social Workers and Case Managers are fully trained professionals that work very closely with the families during the care of the Veteran. Our Social Workers and Case Managers are trained to ask all the right questions and to provide referrals and support to assist the Veteran’s family during their time of need. The Fisher House staff manage the process and provides accommodations as space is available.

What are my responsibilities as a guest while staying at the Fisher House?

All guests of the Fisher House Program are required to follow the terms and conditions of lodging as prescribed on the VA Fisher House Guest Agreement. All guests staying at the Fisher House are subject to the laws and policies of the VA.

How do I know if my request for Fisher House accommodations was approved and my family has been assigned a room?

The Fisher House Manager will contact the Social Worker or Case Manager a day prior to your arrival. They will contact you and notify the family members that a room has been assigned and offered.

When can I check into the Fisher House?

We ask that all guests arrive to check in to the Fisher House after 1:00PM and no later than 8:00PM Monday through Friday; and between 1:00PM and 3:30PM on Saturdays and Sundays.

What happens if I can’t arrive to the Fisher House during normal hours of operation?

If a family needs to arrive after normal hours of operation, it’s no problem. Just make arrangements with your Social Worker or Case Manager and request late arrival. The Fisher House staff will drop off your packet at our AOD office located in our Emergency Room. Your packet will have instructions with all the necessary items to let yourself in for the night. We just ask that you see us the following day to register and receive your orientation.

Is there any charge for staying at the Fisher House?

There is NO charge for staying at the Fisher House.

If I decide to donate to the Fisher House, where does my money go?

100% percent of your donation goes to supporting the Richmond Fisher House guests and the home.

Are pets allowed in the Fisher House?

No, only certified service animals are allowed in the Fisher House.

Does the Fisher House have internet service?

Yes, we have both DSL and Wi-Fi.

Can I have food in the home?

Yes, families are responsible for providing their own meals however food is not allowed in the rooms.

Is there mail service at the Fisher House?

Yes, the Richmond VA Fisher House is the first home of its kind to provide mail services for its guests. Your assigned mail box is available if you need or desire to receive mail services during your stay. Guest can send and receive their personal mail daily from the Fisher House at our mail boxes located just outside the home. Your assigned mail box will be the same as your assigned room number. It is extremely important that you follow the instructions on the example envelope below on how to receive mail at this address. Failure to address your letters properly as shown below could cause your mail to be delayed or not delivered. Please inform family and friends about this important information when planning to receive mail services at the home. The U.S. Government will not be responsible for any postal letters and parcels that are improperly addressed.

Layout 1

Does the Fisher House provide transportation?

The home is right across the street from the medical center. Our Voluntary Service Office offers a shuttle service for Veterans and campus guests around the medical center from 7:30AM – 3:30PM, Monday through Friday. Anyone needing a ride to or from the Fisher House can contact the Voluntary Service Office and request a shuttle driver.

Does the Fisher House provide Day Care?

No, parents are responsible for supervising children under the age of 18 at all times, no exceptions.

Are there medical services at the Fisher House?

No, the Fisher House is a non-clinical environment and medical care is not provided. Families will be instructed on what to do in the event of an emergency.

What are the minimum and maximum I can still at the Fisher House?

We strive to accommodate all request, stays are based on the need of the Caregiver or Veteran recovery.

How do I become an Volunteer?

If you’re interested in becoming a Volunteer we ask that you contact the medical center Volunteer Service Office first. They will be happy to answer your questions and provide you information on the process to becoming a Volunteer.